Legal

1. Introduction

At Carental, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Full name
• Contact information (email address, phone number, address)
• Date of birth
• Driver's license information
• Payment information (credit card details)
• Rental preferences and history
• Information provided when contacting our customer service

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral source
• Clickstream data
• Device location (with your consent)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your car rental reservations
• Verify your identity and eligibility to rent vehicles
• Process payments and manage your account
• Provide customer support and respond to inquiries
• Send transactional emails and rental confirmations
• Send marketing communications (with your consent)
• Improve our website and services
• Conduct research and analysis
• Comply with legal obligations
• Protect against fraud and unauthorized transactions

4. Sharing Your Information

We may share your information with:

• Service providers who perform services on our behalf (payment processors, IT providers, marketing partners)
• Business partners for joint marketing efforts or co-branded services (with your consent)
• Legal authorities when required by law or to protect our rights
• Professional advisors such as lawyers, accountants, and insurers
• Affiliated companies within our corporate family
• Potential buyers in the event of a business transaction like a merger or acquisition

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Restricted access to personal information
• Secure networks and systems
• Regular backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations we are subject to
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal information.
• Correction: You can request correction of inaccurate personal information.
• Deletion: You can request deletion of your personal information in certain circumstances.
• Restriction: You can request restriction of processing of your personal information.
• Data Portability: You can request transfer of your personal information in a structured, commonly used format.
• Objection: You can object to processing of your personal information for certain purposes.
• Withdraw Consent: You can withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website usage.
• Functionality Cookies: Enable our website to remember your preferences.
• Targeting Cookies: Record your visit, pages visited, and links followed to deliver relevant advertisements.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

9. Children's Privacy

Our services are not intended for individuals under the age of 21, as this is the minimum age to rent a vehicle. We do not knowingly collect personal information from children under 21. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 21, we will take steps to delete that information.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will implement appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@carental.com
Phone: +1 (555) 123-4567
Address: 123 Main Street, Suite 456, Los Angeles, CA 90001

13. Complaint Resolution

If you have a complaint about our use of your personal information or response to your requests regarding your personal information, you may submit a complaint to the data protection regulator in your jurisdiction. We would, however, appreciate the opportunity to address your concerns before you approach a data protection regulator, and would welcome you contacting us in the first instance.